At Academisolve, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at academisolve.com. Please read this policy carefully.
1. Information We Collect
When you use Academisolve, we may collect the following types of information:
Personal Information: When you create an account, we may collect your name, email address, and other contact details you provide.
Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, time spent, and device information (browser type, operating system, IP address).
Uploaded Content: When you upload homework questions (images, text, or screenshots), we process this content to provide solutions. Uploaded content may be stored temporarily to improve our AI models.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain Academisolve's services, including generating step-by-step solutions to your homework questions.
To improve and personalize your experience on our platform.
To communicate with you, including responding to inquiries, sending service updates, and providing customer support.
To analyze usage patterns and improve our AI algorithms and platform performance.
To comply with legal obligations and enforce our Terms of Use.
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who help us operate our platform (e.g., hosting, analytics, payment processing).
Legal Requirements: We may disclose information if required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Uploaded homework content is typically retained for a limited period to improve our services and is then deleted.
6. Your Rights
Under the EU General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
The right to access and receive a copy of your personal data.
The right to rectify inaccurate or incomplete data.
The right to request deletion of your personal data.
The right to restrict or object to processing of your data.
The right to data portability.
The right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
The right to lodge a complaint with a data protection supervisory authority, in particular in the EU member state of your habitual residence.
To exercise any of these rights, please contact us at privacy@academisolve.com.
7. Children's Privacy
Academisolve is designed for students of all ages. In line with Article 8 GDPR, users under 16 may only create an account with the consent of a parent or legal guardian. If we become aware that we have collected personal information from a child under 16 without such consent, we will take steps to delete that information. Parents or guardians who believe their child has provided personal data without consent should contact us at privacy@academisolve.com.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
The controller responsible for processing your personal data is Academisolve, represented by its founder, Chandler Kubas. If you have questions or concerns about this Privacy Policy, please contact us:
Email: privacy@academisolve.com
Address: Germany